Our current lead time for order processing is 3 - 5 business days.
- All orders ship via FedEx Ground or USPS Priority
- When order is placed you will receive an invoice via email
- When your order ships you will receive a shipping notification via email with your tracking number
- When you receive your order please inspect it in a timely manner. If you have a problem please contact us within 7 days of receiving the order.
At Mystic Grassroots, all of our products are inspected before we ship for quality assurance. Due to the natural properties of our products, used or opened products cannot be returned. All sales are final unless goods are damaged during transit.
If your order was lost or damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through our loss and damage investigation procedure. Replacements will be shipped by using the shipping method that customer selected on the original order.
If you receive damaged merchandise or do not receive it at all, the carrier will need to conduct an investigation. Please contact us immediately about the problem within 3 business days of receipt of the merchandise or 3 days after the scheduled delivery date in case of non-receipt. In case of damage DO NOT discard any shipping materials and manufacturer’s packaging. Please re-seal the damaged products using the original packaging materials. You must hold the package for at least 8 business days. If the courier does not contact you to pick-up the damaged merchandise for damage inspection, then they waived the inspection and the merchandise can be discarded.
Return Policy Exceptions
- Customer will be charged an additional SHIPPING fee for any refused or undelivered shipment due to customer's incorrect addressed entered on the order form which must refunded. Any order that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.
You may cancel your order for a full refund within the first 24 hours of submitting your order.
We do charge restocking fees for any unauthorized returns. There is no restocking fee for authorized returns of unopened, unused, and untested items. Authorized returns are subject to a 25% restocking fee. No refund will be issued for the items which are returned back to us without a RMA. This means that an item must be in sellable as new condition. Please keep in mind that restrictions apply (see Return Policy Exceptions for more details). We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 15% on returns of opened products.